Unexpected incident
Incidents can damage infrastructure or other critical elements
Dec
An incident is an unexpected, undesirable event that can cause material, financial, or human damage. In the current context, incidents that can damage infrastructure or other elements are becoming increasingly complex and interdependent.
I. Incidents and their important role in infrastructure and services
Incidents are an unavoidable issue in any system, including infrastructure and services. Incidents can be caused by various reasons, such as natural disasters, accidents, technical errors, or human factors.
Incidents can damage infrastructure and services, including:
- Causing damage to property and people: Incidents can damage or destroy infrastructure, causing loss of property and life. For example, an earthquake can collapse houses and bridges, causing loss of life and property.
- Causing operational disruptions: Incidents can cause infrastructure and services to be disrupted, affecting people’s lives and activities. For example, a flood can submerge roads, disrupting traffic and affecting people’s travel.
- Causing a decline in service quality: Incidents can reduce service quality, leading to public dissatisfaction. For example, an electric shock can cause a power outage, disrupting people’s electricity usage.
Although causing many negative consequences, incidents can also play an important role in improving infrastructure and services. Incidents can help us recognize the weaknesses of the system, thereby devising remedial measures to improve the quality and safety of the system.
For example, after the 2017 earthquake, Vietnam implemented many measures to enhance the resilience of construction works against natural disasters. These measures have contributed to minimizing the damage caused by natural disasters in recent years.
We need to be well-prepared to respond to potential incidents, and have effective plans to overcome the consequences of incidents.
II. Important factors that incidents can threaten, from financial systems to energy security
Incidents have the potential to threaten a range of important factors in society, including the financial system, energy security, essential infrastructure, national security, and even the daily lives of people.
The financial system, considered one of the prime targets of cyberattacks, faces the risk of severe financial loss. This situation can lead to major consequences, negatively impacting the economy and eroding public trust in the financial system.
Energy security is also a crucial aspect that needs protection, as a disruption in energy supply can cause power shortages, affecting production, business, and the daily lives of citizens.
Essential infrastructure, such as water supply systems, wastewater treatment, transportation, and telecommunications, all become potential targets of cyberattacks. Incidents that can damage infrastructure can cause major disruptions, negatively impacting the daily lives of the community.
National security is not immune to risks when government agency network systems become targets of attack. Attackers can steal important information, cause disruptions in political activities, and even trigger internal conflicts.
Finally, human lives also face risks when healthcare systems become targets of cyberattacks. This can lead to disruptions in the provision of medical services, causing significant consequences for the health and lives of the community.
III. Determining priorities in protecting and restoring key elements, creating consistency and an effective incident response strategy
To build an effective incident response strategy, prioritizing the protection and restoration of critical system elements is crucial. These elements include vital data such as customer data, financial data, production data; core applications and services essential for maintaining business operations; as well as infrastructure systems like network systems, server systems, and storage systems.
To set priorities, consider the importance of each element to business operations, the time required to restore the element, and the cost of restoration. After determining the priority levels, businesses need to develop a detailed incident response strategy, ensuring that the protection and restoration of critical elements occur quickly and effectively.
This strategy includes incident response procedures and protocols, along with the necessary resources to implement the strategy. At the same time, it also outlines contingency plans prepared in advance to respond when an incident occurs. To ensure consistency and effectiveness, the strategy must be clearly and uniformly established, ensuring that all departments within the business understand and follow the correct procedures.
Prioritizing levels, ensuring consistency in the strategy, and implementing it effectively are important to minimize the impact of security incidents on the business operations of the enterprise.
IV. Post-incident recovery and rebuilding strategy, enhancing security for rapid and effective restoration
Incidents are an unavoidable part of any activity, including business. When incidents occur, the process of recovery and re-establishing operations becomes extremely important to ensure the continuity and development of the business.
To achieve effectiveness in the post-incident recovery and rebuilding strategy, three key factors need to be ensured:
- Speed: Recovery must be carried out as quickly as possible to minimize damage and impact on business operations. Rapid recovery time helps prevent the incident from spreading and maintains business stability.
- Effectiveness: The recovery process needs to be carried out effectively to ensure that business operations are restored quickly and with high performance.
- Security: The recovery process must be carried out securely to prevent recurrence of the incident in the future. Enhancing security is important to minimize risks and protect the business’s information assets.
To implement a comprehensive post-incident recovery and rebuilding strategy, businesses need to take the following steps:
- Identify potential risks: Businesses need to identify and assess potential risks to build appropriate response plans.
- Develop response plans: Response plans should include detailed steps such as incident identification, severity assessment, implementation of response measures, restoration of operations, and regular testing of the plan to ensure effectiveness.
- Enhance security: Enhancing security can include physical measures such as building protective barriers, installing surveillance camera systems, using security locks, as well as network and information measures such as using firewalls, data encryption, educating employees about security, and implementing information risk management policies.
Implementing such a comprehensive strategy helps ensure that the business can face incidents flexibly and effectively, while minimizing negative impacts on business operations.
V. Incident prevention measures to minimize risks and enhance preventive awareness
Incidents can happen anywhere, anytime, causing loss of life and property. To minimize risks and enhance preventive awareness, the following measures need to be implemented synchronously:
- Propaganda and education to raise awareness: This is the foremost important measure, helping everyone understand the risks and consequences of incidents, thereby developing a proactive prevention mindset. Propaganda and education need to be carried out regularly, continuously, in various forms, suitable for each audience.
- Management, inspection, supervision: The state needs to have regulations, standards, and technical specifications for incident prevention. Agencies, organizations, and individuals need to strictly implement these regulations, standards, and technical specifications. At the same time, inspection and supervision of the implementation of regulations, standards, and technical specifications for incident prevention need to be strengthened.
- Prepare forces, means, materials, and equipment: Forces, means, materials, and equipment are important factors for effective response when incidents occur. Therefore, it is necessary to prepare forces, personal protective equipment, materials, and equipment suitable for each type of incident.
- Review, assess, and address potential risks: Agencies, organizations, and individuals need to regularly review and assess potential risks that cause incidents. When potential risks are detected, timely remedial measures need to be taken.
In addition, there needs to be close coordination among agencies, organizations, and individuals in incident prevention. When an incident occurs, it is necessary to remain calm and handle it promptly and effectively to minimize damage.
Implementing the above measures synchronously will help minimize the risk of incidents occurring, ensuring safety for people and property.
VI. How risk management can help mitigate impacts, focusing on strategic planning and incident response
Risk management is a process of identifying, analyzing, evaluating, and treating risks that may impact a business. Effective risk management can help businesses mitigate the impact of risks, focus on strategic planning, and respond to incidents effectively.
Mitigating the impact of risks
Risk management can help businesses mitigate the impact of risks by implementing preventive, mitigation, or risk transfer measures.
- Risk prevention involves implementing measures to prevent risks from occurring. For example, a business can build a fire protection system to prevent fires, or have product quality control procedures to prevent defective products.
- Risk mitigation involves implementing measures to reduce the likelihood of occurrence or reduce the severity of the risk when it occurs. For example, a business can purchase insurance to transfer financial risk, or invest in technology to minimize the risk of data loss.
Focusing on strategic planning
Risk management can help businesses focus on strategic planning by providing information about risks that may affect the implementation of the plan.
For example, if a business is planning to expand its market abroad, risk management can help the business identify and assess risks related to foreign markets, such as economic risks, political risks, legal risks, cultural risks. From there, the business can devise preventive or mitigation measures, helping the market expansion plan to be implemented successfully.
Responding to incidents
Risk management can help businesses respond to incidents effectively by providing ready response plans and procedures.
When an incident occurs, the business needs clear response plans and procedures to minimize damage and quickly restore operations. Risk management can help businesses build response plans and procedures appropriate for each type of risk.
VII. Valuable lessons and preventing future incidents
Every incident is a valuable lesson, helping us learn from experience to avoid similar mistakes in the future. To prevent incidents from occurring, the following measures need to be taken:
- Identify the cause of the incident: This is the most important step to find ways to fix and prevent the incident from recurring. The cause may be due to technical errors, human errors, or other objective factors.
- Develop preventive measures: After identifying the cause of the incident, appropriate preventive measures need to be developed. These measures may include: improving equipment, training staff, establishing safe work procedures,…
- Strengthen inspection and supervision: Regular inspection and supervision will help detect potential risks early, thereby taking timely handling measures to avoid incidents.
Below are some real-life situations presented to illustrate incident scenarios:
Situation 1:
- On December 28, 2022, in an industrial park in Binh Duong province, a factory fire occurred causing serious property damage. The cause of the fire was determined to be an electrical short circuit. The fire caused many workers to suffer burns and smoke inhalation.
- From this incident, we learn a valuable lesson about the importance of periodically inspecting and maintaining electrical equipment. In addition, it is necessary to raise workers’ awareness of complying with occupational safety regulations, especially for jobs with high fire and explosion risks.
Situation 2:
- On March 10, 2023, at a school in Ho Chi Minh City, an accident occurred where a student was electrocuted while repairing an electrical panel. The cause of the accident was determined to be that the electrical panel was not safely grounded. The accident resulted in the death of one student.
- From this incident, we learn a valuable lesson about the importance of ensuring electrical safety. Electrical equipment needs to be inspected and maintained regularly, especially for electrical equipment in public places. In addition, everyone’s awareness of complying with electrical safety regulations needs to be raised.
These are just a few real-life examples illustrating the valuable lessons we can learn from past incidents. Learning lessons from incidents and implementing preventive measures is extremely necessary to ensure the safety of people and property.
Some valuable lessons we can learn from past incidents:
- The importance of complying with safety regulations: Many incidents occur because people do not comply with safety regulations. Therefore, it is necessary to raise workers’ awareness of complying with safety regulations.
- The importance of regular inspection and supervision: Regular inspection and supervision will help detect potential risks early, thereby taking timely handling measures to avoid incidents.
- The importance of training staff: Staff need to be trained in occupational safety training to ensure their own safety and that of others.
Learning lessons from incidents and implementing preventive measures is extremely necessary to ensure the safety of people and property.
VIII. Occupational Safety Training Capability of An Toan Nam Viet
An Toan Nam Viet is a prestigious and high-quality center specializing in occupational safety training (in various languages such as English, Chinese, Japanese, Korean….) in Vietnam today. With occupational safety training sessions held continuously at factories, plants, or construction sites across the country (63 provinces in Vietnam).
REGISTER FOR OCCUPATIONAL SAFETY TRAINING SERVICE
Occupational safety training license
- An Toan Nam Viet has been inspected by the Department of Work Safety of the Ministry of Labor – Invalids and Social Affairs and granted a certificate of eligibility for occupational safety and health training activities. This further solidifies our operational capacity in occupational safety training.
Documents and lectures
- Before occupational safety training materials are used in OSH training courses, they are reviewed and censored to ensure that the lectures are always accurate in terms of knowledge and effective when applied.
- The teaching method of the instructors is synchronized according to An Toan Nam Viet‘s teaching standards, which is a method that experts in occupational safety and health training have researched and concluded during the teaching process to bring the highest knowledge acquisition efficiency for trainees.
Facilities
- Controlling factors in the classroom that affect the training process will increase teaching efficiency and the effectiveness of trainees’ knowledge acquisition.
- Our facilities supporting the training course always arrange spacious classrooms that meet standards for area, lighting, training equipment …etc…
IX. National center for occupational environment monitoring
Nam Viet’s occupational environment monitoring center is a professional unit for monitoring and measuring the quality of the occupational environment in all provinces in Vietnam. With a team of experienced monitoring specialists, the center uses modern measuring equipment, ensuring accuracy and reliability.
REGISTER FOR OCCUPATIONAL ENVIRONMENT MONITORING SERVICE
In addition to providing monitoring services, the center also supports clients in planning, processing, and tracking occupational environment issues. With the motto “the customer is the center,” we always bring customer satisfaction, meet all customer needs, and commit to providing the best solutions for businesses.
With investment in techniques, technology, and human resources, Nam Viet’s monitoring center has become one of the reputable units in the field of occupational environment monitoring in Ho Chi Minh City with the following objectives:
- We always value our brand reputation and the quality of our products and services.
- We provide customers with the best and most suitable things possible.
- Along with a team of experienced and specialized Masters and Engineers with a desire to protect the environment and benefit businesses.
- Coming to the Nam Viet Environmental Monitoring team, your company will receive professional service from experts in the monitoring field. At the same time, you will get the best cost incentives.
The process of conducting occupational environment monitoring at Nam Viet includes the following basic steps:
- Before conducting occupational environment monitoring, our company always ensures that machinery and equipment for occupational environment monitoring are calibrated and verified in accordance with legal regulations.
- Correctly and fully implement the occupational environment monitoring process committed to the Department of Health.
- Truthfully report the occupational environment monitoring results to the employer.
- In case the occupational environment monitoring results do not ensure safety for employees, Nam Viet company will support in providing remedial solutions and the facility will implement the following:
- Implement measures to improve working conditions to minimize the impact of harmful factors and prevent occupational diseases.
- Organize health check-ups to detect occupational diseases and work-related illnesses early for employees in positions with unsafe working environments.
- Provide compensation in kind for employees according to the provisions of labor law.
