Unexpected incident
Incidents not only cause harm to people and property but also affect reputation
Dec
Incidents causing property damage and affecting reputation are among the major risks that organizations and businesses face. Not only do they cause losses in terms of people and property, but incidents can also lead to a loss of an organization’s reputation and prestige.
I. Potential incidents that employees may not recognize during daily work
During the work process, employees often focus on assigned tasks without paying attention to potential risks that may occur. This can lead to unwanted incidents, causing damage to property, people, and the business’s reputation.
Here are some potential incidents that employees may not recognize during daily work:
- Incidents due to negligence: These are the most common incidents, occurring because employees are careless or inattentive during work. Examples include: dropping items, spilling liquids, causing short circuits,…
- Incidents due to accidents: These are incidents that occur due to objective, unforeseen causes. Examples include: falling, electric shock, fire,…
- Incidents due to equipment failure: These are incidents that occur because equipment is damaged or unsafe. Examples include: broken machinery, unstable voltage,…
- Incidents due to employee misconduct: These are incidents that occur because employees intentionally violate company regulations. Examples include: theft of property, causing disorder,…
To limit potential incidents, businesses need to equip employees with necessary occupational safety knowledge and skills. Employees also need to raise their awareness and proactively prevent risks that may occur.
II. The impact of occupational accidents on business property and employee health
Occupational accidents are one of the pressing issues in society today. They not only directly affect the health and lives of workers but also have a negative impact on the assets of the business.
Impact on business property
When occupational accidents occur, businesses may face property damage such as:
- Machinery and equipment being damaged or lost.
- Products and goods being damaged or lost.
- Facilities and factories being damaged.
- Costs for first aid and treatment for workers.
- Compensation costs for workers and their families.
This damage can seriously affect the production and business operations of the enterprise, even leading to bankruptcy.
Impact on employee health
Occupational accidents can cause physical and mental injuries to workers, even leading to death.
Physical injuries can include:
- Broken bones, trauma, loss of limbs, blindness,…
- Reduced work capacity, loss of work capacity.
Mental injuries can include:
- Fear, phobias, depression.
- Loss of confidence in oneself, in the job.
III. How can occupational accidents affect a business’s reputation?
A business’s reputation is a crucial factor affecting its success. A business with a good reputation will be trusted and supported by customers, partners, and the community. Conversely, a business with a bad reputation will find it difficult to gain the trust of relevant parties.
Occupational accidents are one of the factors that can negatively affect a business’s reputation. The reasons are:
- Creating a bad image of the business: Occupational accidents show that the business does not care about the health and safety of its workers. This makes customers, partners, and the community view the business negatively, considering it unreliable.
- Causing economic damage: Occupational accidents can lead to economic damage for the business, including medical costs, compensation for workers, costs of rectifying consequences,… This damage can cause financial difficulties for the business, affecting its production and operations.
- Causing a media crisis: Occupational accidents often attract public attention. If the business does not handle the media crisis effectively, its reputation can be severely damaged.
IV. Real data and statistics on occupational accidents and the severity of the problem from financial and health perspectives
According to statistics from the Department of Work Safety, Ministry of Labor – Invalids and Social Affairs, in 2022, there were 8,600 occupational accidents nationwide, injuring 4,400 people severely and killing 820. This is an alarming number, showing that occupational accidents remain a serious problem in Vietnam.
From a financial perspective, occupational accidents cause enormous losses for workers, employers, and society. For workers, occupational accidents can lead to loss of income, medical expenses, rehabilitation costs, and even death. For employers, occupational accidents can lead to property damage, compensation costs, costs of rectifying consequences, and even loss of brand reputation. For society, occupational accidents can lead to reduced labor productivity, increased healthcare costs, increased unemployment rates, and affect socio-economic development.
From a health perspective, occupational accidents can cause serious injuries to workers, even death. Common injuries from occupational accidents include:
- Soft tissue injuries: such as bruises, skin tears, ligament ruptures,…
- Hard tissue injuries: such as broken bones, joint dislocations,…
- Internal organ injuries: such as damage to lungs, liver, kidneys,…
- Nerve injuries: such as damage to the spinal cord, brain,…
- Eye injuries: such as damage to the cornea, retina,…
These injuries can cause many dangerous complications, affecting the health and working ability of workers. In some cases, occupational accidents can lead to death.
V. Businesses can leverage the online environment to manage and strengthen reputation after an occupational accident
In the digital age, the online environment is an important information channel where people can share information, opinions, and emotions. Therefore, businesses need an effective reputation management strategy in the online environment, especially after an occupational accident.
Here are some ways businesses can leverage the online environment to manage and strengthen their reputation after an occupational accident:
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Provide timely and transparent information: This is the most important thing businesses need to do. Businesses need to provide information about the incident in a timely and transparent manner, including the cause, developments, consequences, and remedial measures. Providing transparent information will help businesses build trust with customers and the public.
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Handle media crises: Businesses need a plan to handle media crises, including how to respond to false information and how to deal with negative opinions. Effective media crisis management will help businesses limit the negative impacts on their reputation.
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Enhance positive communication: Besides handling negative information, businesses also need to enhance positive communication, showing their responsibility to workers and society. Businesses can carry out activities such as: donating to charitable organizations, supporting victims’ families, organizing occupational safety programs,…
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Use social media tools: Social media tools are effective information channels for businesses to reach customers and the public. Businesses can use these tools to share information about the incident, show concern for workers and victims’ families,…
Managing and strengthening reputation after an occupational accident is a long-term process and requires effort from both the business and its employees. Businesses need specific plans and actions to ensure their reputation is not negatively affected after an incident.
VI. Build policies and measures to respond to incidents, strengthen occupational safety training to maintain business reputation
A business’s reputation depends on many factors, among which occupational safety is considered one of the most important. A safe working environment not only helps businesses attract high-quality human resources but also builds trust from customers and partners.
To maintain reputation, close coordination between management levels, leadership, and employees is important. Among these, building policies and measures to respond to incidents, along with strengthening occupational safety training, are important and urgent solutions.
Regarding incident response policies, they need to be built in a systematic and scientific manner. This includes identifying the types of incidents that may occur in the business, building response procedures for each type of incident, as well as providing adequate necessary equipment and supplies. At the same time, training and drilling employees on incident response skills is important.
Regarding occupational safety training, it is considered one of the most important measures to prevent occupational accidents. Training needs to be conducted regularly and continuously for all employees, including knowledge about occupational safety, occupational health, safe working skills, and emergency handling skills.
VII. Learn from experience and how organizations can restore their reputation after an occupational accident
An occupational accident not only causes loss of life and property but also seriously affects the organization’s reputation. To restore its reputation after an occupational accident, an organization needs to learn from its mistakes and implement the following measures:
- Handle timely and effectively: The organization needs to quickly take timely and effective measures to handle the occupational accident, ensuring the rights of the workers and their families. At the same time, the organization needs to publicly disclose information about the incident transparently and honestly, showing its sincerity and responsibility.
- Remedy the cause: The organization needs to investigate, determine the cause of the occupational accident, and take thorough remedial measures. This helps minimize the risk of the incident recurring in the future.
- Raise awareness: The organization needs to raise occupational safety awareness for workers and all staff. This helps minimize the risk of occupational accidents and builds a culture of occupational safety within the organization.
Besides, the organization also needs to have positive communication measures to attract public attention and regain the trust of customers and partners. Communication measures should focus on the following points:
- Show sincerity and responsibility: The organization needs to show its sincerity and responsibility for the occupational accident. This can be demonstrated through activities such as: visiting and supporting the families of affected workers; committing to improving working conditions and occupational safety; carrying out charitable activities to raise awareness about occupational safety.
- Highlight improvement efforts: The organization needs to highlight its efforts to improve occupational safety after the incident. This helps demonstrate the organization’s commitment to ensuring worker safety.
VIII. An Toan Nam Viet’s Occupational Safety Training Capacity
An Toan Nam Viet is a prestigious and high-quality center specializing in occupational safety training (in many different languages such as English, Chinese, Japanese, Korean….) in Vietnam today. With occupational safety training sessions held continuously at factories, plants, or construction sites across the country (63 provinces in Vietnam).
REGISTER FOR OCCUPATIONAL SAFETY TRAINING SERVICE
Occupational safety training license
- An Toan Nam Viet has been inspected and granted a certificate of eligibility for occupational safety and health training activities by the Department of Work Safety of the Ministry of Labor – Invalids and Social Affairs. This further strengthens our capacity to conduct occupational safety training.
Documents and lectures
- Before occupational safety training materials are used in OSH training courses, they have been reviewed and censored to ensure that the lectures are always accurate in terms of knowledge and effective when applied.
- The teaching methods of the lecturers are standardized according to An Toan Nam Viet’s teaching standards, which is a method that experts in occupational safety and health training have researched and consolidated during the teaching process to bring the highest knowledge acquisition efficiency for students.
Facilities
- Controlling factors in the classroom that affect the training process will increase teaching efficiency and student knowledge acquisition.
- Our training course support facilities always provide spacious classrooms that meet standards for area, lighting, training equipment, etc.
IX. Nationwide Workplace Environment Monitoring Center
Nam Viet’s Workplace Environment Monitoring Center is a professional unit specializing in monitoring and measuring the quality of the working environment across all provinces in Vietnam. With a team of experienced monitoring specialists, the center uses modern measuring equipment, ensuring accuracy and reliability.
REGISTER FOR WORKPLACE ENVIRONMENT MONITORING SERVICE
In addition to providing monitoring services, the center also supports clients in planning, handling, and tracking workplace environment issues. With the motto “the customer is the center,” we always bring customer satisfaction, meet all customer needs, and commit to providing the best solutions for businesses.
With investment in techniques, technology, and human resources, Nam Viet’s monitoring center has become one of the reputable units in the field of workplace environment monitoring in Ho Chi Minh City with the following objectives:
- We always value our brand reputation and the quality of our products and services.
- We provide customers with the best and most suitable things possible.
- Along with a team of experienced Masters and Engineers with expertise and a desire to protect the environment and benefit businesses.
- Coming to the Nam Viet Environmental Monitoring team, your company will receive professional service from experts in the monitoring field. At the same time, you will get the best cost incentives.
The process of conducting workplace environment monitoring at Nam Viet includes the following basic steps:
- Before conducting workplace environment monitoring, our company always ensures that machinery and equipment for monitoring are calibrated and standardized according to legal regulations.
- Correctly and fully implement the workplace environment monitoring process as committed to the Department of Health.
- Truthfully report the workplace environment monitoring results to the employer.
- In cases where the monitoring results do not ensure safety for employees, Nam Viet company will support proposing remedial solutions, and the labor facility will implement the following:
- Implement measures to improve working conditions to minimize the impact of harmful factors and prevent occupational diseases.
- Organize health check-ups to detect occupational diseases and work-related illnesses early for employees in positions with unsafe working environments.
- Provide in-kind benefits to employees according to labor laws.
