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Detailed guidance on the production process, safety measures, and quality standards to ensure hearing care products. Read now to better understand how we guarantee not only sound quality but also safety in the working environment.

Table of Contents

PART I: CURRENT STATE OF SAFETY IN THE HEARING AID MANUFACTURING INDUSTRY

I. General Situation

The Ministry of Labour, Invalids and Social Affairs informs sectors and localities of the occupational accident situation in the first 6 months of 2024 and outlines key solutions to proactively prevent incidents and accidents in the last 6 months of 2024. According to reports from 61 out of 63 centrally governed provinces and cities, in the first 6 months of 2024, there were a total of 3,201 occupational accidents nationwide (a decrease of 227 cases, equivalent to 7.09% compared to the same period in 2023), resulting in 3,065 victims (a decrease of 197 people, equivalent to 6.04% compared to the first 6 months of 2023), including both employees under labor contracts and those working without labor contracts. Specifically:

Number of fatal occupational accidents: 320 cases, a decrease of 25 cases (7.25%) compared to the first 6 months of 2023 (including 245 cases in areas with labor relations, a decrease of 28 cases or 10.3%; and 75 cases in areas without labor contracts, an increase of 3 cases or 4.2% compared to the first 6 months of 2023);
Number of deaths due to occupational accidents: 346 people, a decrease of 7 people or 1.98% compared to the same period in 2023 (including 268 in areas with labor relations, a decrease of 13 people or 4.63%; and 78 in areas without labor contracts, an increase of 6 people or 8.33%).
Number of people seriously injured: 810 people, an increase of 26 people or 3.32% compared to the first 6 months of 2023 (including 710 in areas with labor relations, a decrease of 5 people or 0.7%; and 100 in areas without labor contracts, an increase of 31 people or 44.92%).

Download the PDF file Occupational Accident Report – First 6 Months of 2024 issued by the Ministry of Labour, Invalids and Social Affairs.

The occupational accident situation in the first 6 months of 2024 in both sectors with and without labor relations saw a decrease in the number of deaths and fatal accidents compared to the same period in 2023.

II. Some Occupational Accidents in Hearing Aid Manufacturing Plants

In the hearing aid manufacturing sector, although technology is advancing, there are still many challenges related to occupational safety. Several serious accidents have occurred in hearing aid manufacturing plants, raising concerns about working conditions and safety management. Below are some specific situations of occupational accidents that this industry is facing.

Lack of Safety Training: In some cases, employees are not adequately trained in occupational safety and accident prevention measures. This can lead to the use of equipment they do not fully understand, increasing the risk of accidents if proper procedures are not followed.
Hazardous Equipment Operation: Some accidents occur due to technical malfunctions or equipment failure during the hearing aid production process. Factories need to focus on quality control and regular maintenance to reduce the risk of unforeseen incidents.
Human Factors: Time pressure and high production demands can create a stressful working environment, affecting employee concentration. This can lead to errors in the production process and increase the likelihood of accidents.
Lack of Protective Equipment: Improper use or lack of personal protective equipment can cause severe injuries when accidents happen. Factories must ensure that employees are fully equipped with safety gear and instructed on how to use it correctly.
Ineffective Safety Management: In some cases, the safety management system is not implemented correctly, leading to a lack of control and supervision. Factories need to conduct regular occupational safety assessments and improve management processes.

Occupational accidents in the hearing aid manufacturing industry are a reminder of the need to strengthen occupational safety and maintain a safe working environment to protect employees and ensure product quality.

PART II: OCCUPATIONAL SAFETY AND HEALTH IN HEARING AID MANUFACTURING

I. Occupational Safety and Health for Employees Manufacturing Components for Hearing Aids

1. Job Characteristics of Manufacturing Components for Hearing Aids

The work of manufacturing components for hearing aids is a complex process that demands expertise and meticulousness. Key steps in this process include component design, material selection, and mass production.

First, component design requires a deep understanding of audio technology and the technical requirements of hearing aids. Manufacturing engineers must focus on optimizing the function and audio performance of the components to ensure high quality.

Next, material selection is a crucial part of this process. Sensitivity to sound-conducting and moisture-resistant materials is a decisive factor for the effective operation of the hearing aid. The compatibility between components also needs to be considered to ensure stability and consistency in mass production.

Once the components are manufactured, the mass production process is carried out with strict controls to ensure the uniformity and reliability of the final product. Synchronization in each step of the production process also plays an important role in minimizing errors and increasing production efficiency.

2. Types of Accidents during Component Manufacturing for Hearing Aids

During the process of manufacturing components for hearing aids, many types of accidents can occur, affecting both product quality and the safety of workers. One of the common risks is accidents related to machinery and manufacturing equipment.

Accidents involving machinery often occur due to improper equipment use or technical malfunctions. This can cause injuries to employees and have major consequences for the production process. Regular maintenance and safety checks of machinery are extremely important to minimize this risk.

Additionally, chemical accidents are a significant concern. The use and handling of chemical substances require caution and thorough preparation. Inattention or improper use can lead to tragic accidents and negatively impact the working environment.

3. Causes of Accidents during Component Manufacturing for Hearing Aids

The causes of accidents during the component manufacturing process for hearing aids can stem from various factors. One of the main causes is a lack of knowledge or inadequate training in occupational safety. Employees need to fully understand the potential risks and safety measures to avoid accidents.

A lack of safety management also contributes to the risk of accidents. If there are no clear safety procedures, performing work without adhering to the correct process can lead to dangerous situations. Management must ensure that everyone at work knows and complies with safety guidelines.

Equipment and machinery also play a significant role in accident risk. If equipment is not properly maintained or if there are technical faults, unexpected incidents can occur. This highlights the importance of regular maintenance and inspection of all work equipment.

4. Accident Prevention Measures during Component Manufacturing for Hearing Aids

First, ensuring that all employees involved in the component manufacturing process are fully trained in safety is key. Training should include information on specific risks in the work process, how to use equipment and machinery safely, as well as emergency safety procedures and measures.

Second, establishing and maintaining occupational safety rules is important. This includes setting measures to reduce unhealthy production pressure, minimize excessive working hours, and create safer working conditions. Special attention must be paid to the regular maintenance and inspection of work equipment to ensure it always operates correctly.

Finally, creating a positive and supportive work environment can help reduce stress and production pressure, thereby reducing the risk of accidents. Support from management and colleagues can encourage employees to work according to safety procedures and report hazards as soon as they appear.

5. Occupational Safety Regulations for Component Manufacturing for Hearing Aids

Occupational safety regulations for manufacturing components for hearing aids are an important part to ensure a safe and healthy work environment. These regulations cover many aspects to ensure employee safety and high product quality.

First, occupational safety training is a crucial step for everyone at work to clearly understand potential risks and how to respond to them. Regulations should ensure that all employees are fully trained on equipment use, chemical handling, and the implementation of safety procedures.

Next, regulations need to address the regular maintenance and inspection of work equipment. This includes proper maintenance, technical checks, and replacement if necessary. These procedures ensure that machinery operates correctly and reduces the risk of accidents.

Safety measures in the regulations should also include the safe management of waste and chemicals, ensuring the work environment is free from pollution and safe for employees. Additionally, regulations must define emergency procedures and how to handle special situations to minimize risk.

6. Handling Emergency Situations during Component Manufacturing for Hearing Aids

Handling emergency accident situations when manufacturing components for hearing aids requires preparation and a rapid response to ensure the safety of employees and the work environment.

In the event of an accident, it is important to stop work immediately and activate the alarm system. Employees should be trained on how to use alarm devices and communication means to report the situation immediately.

The organizational system and occupational safety training should also include specific steps on how to respond to each type of accident that may occur during the manufacturing process. Employees should know how to use safety equipment such as fire extinguishers, personal protective gear, and first aid kits.

In cases where first aid is needed, training employees to handle basic medical issues is important. Providing immediate first aid can help minimize injuries and increase the chances of a quick recovery.

II. Occupational Safety and Health for Employees Manufacturing Printed Circuit Boards (PCBs) for Hearing Aids

1. Job Characteristics of Manufacturing PCBs for Hearing Aids

First, they must clearly understand the technical requirements of the printed circuit board to ensure compatibility with other components in the hearing aid. Integrating sound sensors and signal processors requires a deep understanding of the most advanced technologies.

In addition, manufacturing PCBs also poses challenges in terms of small size and light weight to ensure the hearing aid is comfortable to wear. This requires skill in designing the PCB to optimize space while still ensuring the durability and stability of the device.

At the same time, experts need to pay attention to the factor of energy saving, especially when the hearing aid runs on batteries. Optimizing the energy efficiency of the PCB is important to prolong usage time and reduce the frequency of battery changes.

2. Types of Accidents during PCB Manufacturing for Hearing Aids

During the process of manufacturing printed circuit boards for hearing aids, various types of accidents can occur and affect product quality. Working with small and delicate devices requires care and strict control to avoid problems.

One of the common risks is damage during the PCB fabrication process. Inaccuracy in the fabrication process can lead to cracks, abrasion, or structural damage to the PCB, causing defects that may not be immediately detectable.

In addition, issues with temperature and voltage can also create problems if not strictly controlled. The soldering process can cause deformation if the temperature is not uniform, and sudden voltage spikes can damage sensitive components.

Material quality issues are another risk, especially when using substandard materials. This can lead to poor stability and reduced durability of the printed circuit board.

3. Causes of Accidents during PCB Manufacturing for Hearing Aids

The causes of accidents during the manufacturing of printed circuit boards for hearing aids often stem from many different factors. Inaccuracy in the design and fabrication process can lead to serious problems. First, a lack of adequate consideration of technical factors can lead to unstable designs, causing issues during production.

Insufficient control during the fabrication process is another major cause. Uneven temperature and pressure during soldering can create weak points on the printed circuit board, causing failures later on. Special attention to detail in this process is important to avoid regrettable consequences.

Accepting a lax level of material quality management can also cause accidents. Using substandard materials can lead to cracking, corrosion, or reduced durability of the PCB, affecting the final quality of the hearing aid.

4. Accident Prevention Measures during PCB Manufacturing for Hearing Aids

To prevent accidents during the manufacturing of printed circuit boards for hearing aids, implementing preventive measures is important, especially in the work environment. First, monitoring the working environment is a key factor to ensure that temperature and pressure are stable during the fabrication process, minimizing the risk of damaging the PCB.

At the same time, training and enhancing skills for employees are important. This includes guidance on safe work procedures, as well as the correct use of personal protective equipment during the manufacturing process. This includes using safety glasses and heat-resistant clothing to minimize risks related to high temperatures.

Improving material quality management is another measure. Selecting high-quality materials and conducting quality control from the beginning to the end of the production process helps reduce the risk of material-related defects.

5. Occupational Safety Regulations for PCB Manufacturing for Hearing Aids

Occupational safety regulations play a crucial role in the process of manufacturing printed circuit boards for hearing aids. Manufacturers must establish guidelines and measures to protect employees from risks. First, ensure that all employees are trained on safe work procedures, including the proper use of personal protective equipment such as safety glasses and heat-resistant clothing.

Regulations also need to focus on material quality management to ensure that all raw materials comply with safety standards. Using high-quality materials helps reduce the risk of accidents and ensures the final quality of the printed circuit board.

A periodic monitoring system should also be established to check performance and ensure that all equipment is operating correctly. This not only helps prevent problems early but also ensures a safe and efficient working environment.

6. Handling Emergency Situations during PCB Manufacturing for Hearing Aids

Handling emergency accident situations is a crucial part of the process of manufacturing printed circuit boards for hearing aids. When an incident occurs, employees need to be trained to face the situation effectively. First, establishing an emergency warning and alarm system is important to reduce reaction time.

Employees need to know how to use safety equipment such as first aid kits and fire extinguishers. Organizing regular drills helps familiarize them with the procedures and reduces surprise when an accident occurs.

In the case of a toxic substance leak or explosion, employees need to know how to use protective equipment and promptly use the designated escape routes. Having a contingency plan and facing the worst-case scenarios is key to minimizing the consequences of an accident.

III. Occupational Safety and Health for Employees Assembling Components onto the PCB and into the Casing to Create a Hearing Aid

1. Job Characteristics of Assembling Components onto the PCB and into the Casing

During the hearing aid assembly process, a crucial stage is assembling the components onto the printed circuit board and into the casing to create the finished product. This requires professionalism and meticulousness to ensure the final quality of the product.

Assembly specialists must have extensive knowledge of how components work and how they interact with each other. They need to master PCB installation techniques, ensuring that each component is placed in the correct position and connected accurately.

In addition, the assembly process also requires special attention when placing components into the hearing aid’s casing. Specialists need to ensure that this assembly not only guarantees the product’s aesthetics but also its sturdiness and safety.

2. Types of Accidents during the Assembly of Components onto the PCB and into the Casing

During the process of assembling components onto the printed circuit board and into the casing to create a hearing aid, there are many risks related to accidents and incidents that can affect product quality. Some common issues include component misplacement, poor connections, and damage during the assembly process.

In a production environment, handling components can lead to misplacement, affecting the accuracy of the printed circuit board and the final performance of the hearing aid. This issue poses a challenge for training and quality supervision to ensure that each component is placed correctly.

Faced with the problem of poor connections, the assembly process must adhere to quality standards to avoid disconnections or improper connections. Care and quality control at every step of the production process are important to prevent these issues.

3. Causes of Accidents during the Assembly of Components onto the PCB and into the Casing

There are many causes of accidents during the process of assembling components onto the printed circuit board and into the casing to create a hearing aid. One of the main causes is a lack of attention and skill from the employees. The assembly requires a high degree of concentration to ensure that each component is placed correctly and connected accurately. Fatigue, lack of sleep, or inadequate training can lead to shortcomings in the work process, causing assembly errors.

Another cause is related to the quality of components and materials. Using substandard components can lead to deviations in the performance or durability of the hearing aid. This poses a challenge for the quality control process and for finding reliable suppliers.

The working environment also plays a significant role. If safe and favorable working conditions are not ensured, employees may have difficulty concentrating and performing their work effectively. In addition, the production environment needs to be maintained with safety standards and efficient work processes to minimize the risk of accidents and ensure the quality of the final product.

4. Accident Prevention Measures during the Assembly of Components onto the PCB and into the Casing

To prevent accidents during the assembly of hearing aids, implementing safety measures and risk management is extremely important. First, ensure that employees are fully trained in assembly techniques and safety procedures. This helps to raise awareness of risks and the skills to perform the work accurately.

Controlling the quality of components also plays a crucial role. Establish a strict quality inspection process to ensure that every component used meets standards and does not cause assembly errors. At the same time, maintaining a stable relationship with high-quality component suppliers is important to ensure a steady supply.

The working environment also needs to be optimized to reduce fatigue and enhance employee concentration. This includes providing protective equipment, managing lighting, and maintaining a comfortable working atmosphere. Implementing these measures not only helps protect the health of employees but also enhances the efficiency and quality of the assembly process.

5. Occupational Safety Regulations for Assembling Components onto the PCB and into the Casing

To ensure occupational safety during the hearing aid assembly process, establishing and implementing safety regulations is a crucial part of the production process. First, all employees involved in assembly must be trained on safety measures and work procedures. This includes instructions on the use of personal protective equipment and specific safety rules applicable in the work environment.

The regulations also need to focus on risk control during the assembly process. This may include procedures for handling components, ensuring a clean and organized workspace, and safely managing the supply of components. Emergency protection measures should also be mentioned to handle any incidents quickly and effectively.

In addition, occupational safety regulations must pay special attention to the maintenance of equipment and machinery. Regular inspection and maintenance help ensure that assembly tools are always working correctly and minimize the risk of accidents due to technical failure.

6. Handling Emergency Situations during the Assembly of Components onto the PCB and into the Casing

First and foremost, it is necessary to have a clearly communicated emergency safety plan that all employees know how to execute. This includes the use of personal protective equipment, hazard reporting, and escape routes.

In the event of an accident, immediate reporting is crucial. An instant reporting system will help provide accurate and timely information about the situation. At the same time, organizing the evacuation of employees from the hazardous area and summoning the medical team if necessary are also important parts of the emergency procedure.

All employees need to be trained on how to use safety equipment and apply basic first aid measures. In addition, organizing periodic drills to test skills and performance in emergency situations is extremely important to maintain readiness and the ability to handle dangerous situations.

IV. Occupational Safety and Health for Employees Inspecting the Quality of Finished Hearing Aids

1. Job Characteristics of Inspecting the Quality of Finished Hearing Aids

During the quality inspection of finished hearing aids, specialists must focus on many important characteristics to ensure that the product meets high-quality standards. One of the key factors is checking connectivity and sound performance. Specialists will test the compatibility of the hearing aid with other devices, ensuring that users can enjoy an optimal sound experience.

In addition, ensuring safety and comfort during use is also a priority. Specialists will check the size, weight, and design to ensure that the hearing aid not only delivers excellent sound performance but also ensures comfort for the user over long periods.

Furthermore, factors such as battery life, water resistance, and flexible adjustment features are also thoroughly checked. This helps ensure that the hearing aid can meet the diverse requirements and usage conditions of the user.

2. Types of Accidents during the Quality Inspection of Finished Hearing Aids

During the quality inspection of finished hearing aids, there are several accidents that specialists need to guard against to ensure the safety and effectiveness of the process. One of the main risks is fundamental damage, which can occur when the hearing aid is tested under excessive pressure or sound frequency, affecting the product’s features and performance.

In addition, environmental accidents are another challenge. The hearing aid can be damaged if not stored correctly in the testing environment. Changes in temperature, humidity, or impacts from other factors can degrade the quality and lifespan of the product.

Furthermore, errors in the production process can also lead to quality issues. This includes the use of incorrect materials, technical errors, or installation mistakes. Specialists must strictly control the production process to avoid these problems.

3. Causes of Accidents during the Quality Inspection of Finished Hearing Aids

There are many causes of accidents during the quality inspection of finished hearing aids. One of the main risks is a shortcoming in the training and guidance process for employees. If the person performing the inspection is not fully trained in technique and safety, they may make mistakes leading to product damage or a dangerous situation.

Another cause is related to the quality inspection process, especially if there is no strict control. A lack of control can lead to the use of inaccurate or unsafe testing equipment, increasing the risk of damaging the hearing aid and potentially affecting the product’s reliability.

Another cause can stem from a product design that is not robust enough or not properly tested before entering mass production. If there are errors from this stage, they can spread to the quality inspection steps, creating conditions for accidents to occur.

4. Accident Prevention Measures during the Quality Inspection of Finished Hearing Aids

To ensure safety and quality during the inspection of finished hearing aids, several accident prevention measures should be applied. First, training employees in technique and safety is important, helping them to clearly understand the inspection process and how to deal with risky situations.

Strict process control is another important measure. Using testing equipment that ensures accuracy and safety, along with building a uniform inspection process, helps reduce the risk of errors and limit accidents.

Furthermore, evaluating and improving the production process is also an effective measure. By performing quality checks from the design stage to the production process, it is possible to detect and fix errors early, minimizing the risk of accidents.

Finally, maintaining a safe and clean working environment also plays an important role. This includes the proper storage and use of testing equipment, while also ensuring that the working environment does not negatively impact the quality of the product.

5. Occupational Safety Regulations for Inspecting the Quality of Finished Hearing Aids

Occupational safety regulations during the quality inspection of hearing aids are important to protect the health and ensure the performance of employees. Employees must be trained on safety measures, including how to use testing equipment and accident prevention measures.

Providing personal protective equipment such as noise-canceling headphones, helmets, and safety glasses is a crucial step. At the same time, a clean and safe working environment must be maintained, reducing the risk of collisions and accidents caused by the work environment.

Rules regarding the use and maintenance of testing equipment must also be strictly followed. This includes periodic checks, equipment maintenance, and implementing safety measures in case of technical problems.

In addition, regulations on working hours and rest periods also play an important role in reducing fatigue and enhancing concentration during the inspection process. These measures not only ensure safety but also help to optimize the work performance of employees.

6. Handling Emergency Situations during the Quality Inspection of Finished Hearing Aids

In the event of an emergency accident during the quality inspection of hearing aids, handling the situation quickly and accurately is crucial to protect the safety and integrity of the employees. First, employees must immediately report the situation to their manager or the occupational safety department.

Enhancing first aid knowledge and skills is important. All employees involved in quality inspection should be trained on how to use personal protective equipment and how to respond to emergency situations. This may include how to use a first aid kit, how to move an injured person out of a hazardous area, and how to report an incident in a detailed and timely manner.

In addition, creating scenarios and conducting regular drills for handling emergency situations can help improve employee readiness. This helps them to be more confident when facing a real situation and reduces reaction time.

V. Occupational Safety and Health for Employees Packaging Finished Hearing Aids

1. Job Characteristics of Packaging Finished Hearing Aids

In the process of packaging finished hearing aids, the main tasks focus on protecting and preserving the product to ensure final quality. This process includes several important characteristics.

First, packaging specialists must thoroughly inspect the hearing aids to ensure they meet the correct quality standards. These inspection steps include both the functionality and sensitivity of the device.

Then, the packaging process involves arranging the devices in a logical and safe manner to prevent damage during transportation. At the same time, they also apply protective materials such as foam, air bags, or specialized boxes to keep the hearing aids safe.

In addition, the packaging job also requires care in labeling and providing user instructions. This helps the user to easily understand how to use the product and maintain it effectively.

2. Types of Accidents during the Packaging of Finished Hearing Aids

During the packaging process of hearing aids, there are several accident risks that manufacturers need to be aware of. This includes preventing product damage and ensuring the safety of the workers.

One of the common accidents is mechanical damage due to impact during transportation. To minimize this risk, protective measures such as secure packaging, using shock-absorbing materials, and ensuring a safe transportation process are necessary.

Other accidents can arise from technical failures or packaging equipment malfunctions. This places high demands on the quality control process to detect and rectify issues before the product leaves the factory.

In addition, errors can occur in labeling and providing instructional information. This can lead to confusion when using the product, affecting the user’s experience.

3. Causes of Accidents during the Packaging of Finished Hearing Aids

The causes of accidents during the packaging of hearing aids can stem from many different aspects. One of the main causes is a lack of knowledge or inattention to environmental factors. If environmental conditions, such as temperature and humidity, are not controlled, it can affect the components of the device, leading to damage.

In addition, a lack of understanding of the technical properties of the product and packaging materials is also a potential cause. The packaging process needs to be designed so that reactions between materials do not occur, especially for materials sensitive to temperature.

Errors in the production and packaging process also contribute to the risk of accidents. A lack of control over the process can lead to technical issues, from missing components to errors in the assembly process.

Finally, failing to provide adequate training for employees can create conditions for mistakes. A lack of knowledge about new technology, or not mastering the packaging process, can cause unnecessary errors in this process.

4. Accident Prevention Measures during the Packaging of Finished Hearing Aids

To prevent accidents when packaging hearing aids, manufacturers need to implement a series of effective prevention measures. First and foremost, establishing and maintaining a stable production environment is crucial. Controlling temperature, humidity, and lighting can minimize the risk of damage and negative impacts on the product.

Another measure is to use high-quality packaging materials, especially those that are shock-resistant and protect against external environmental factors. This helps minimize the risk of damage during transportation.

Most importantly, training employees with extensive knowledge of both the production and packaging processes is essential. A solid understanding of techniques and materials will help them identify and prevent potential problems from the process.

Furthermore, establishing a synchronized and continuous quality control system is key to monitoring every step in the production process. Regular quality checks and risk assessments help ensure that every packaged product meets quality standards.

5. Occupational Safety Regulations for Packaging Finished Hearing Aids

During the packaging of hearing aids, maintaining occupational safety is a top priority. Basic principles include ensuring that employees are trained in safety procedures and use adequate personal protective equipment.

Manufacturers must establish a spacious and comfortable work area, minimizing the risk of congestion and collision accidents. At the same time, the workplace layout must be designed so that employees can access it easily without having to move too much.

Most importantly, regularly inspecting and maintaining equipment and machinery to ensure they operate safely is crucial. At the same time, the work process must be designed so that employees do not have to face unnecessary risks during the packaging process.

Furthermore, creating a positive work environment that encourages information sharing and communication with the team also plays an important role in maintaining occupational safety. Employees need to know how to report hazards and safety issues immediately so they can be dealt with.

6. Handling Emergency Situations during the Packaging of Finished Hearing Aids

In the event of an emergency accident during the packaging of hearing aids, having an immediate response plan is crucial. First, employees must be trained on safety measures and emergency response procedures.

If an accident occurs, immediate notification and activation of the warning system are important so that everyone can evacuate and stay away from the hazardous area. At the same time, calling the emergency medical team and safety officers must be done quickly.

While waiting for help, employees should apply basic first aid measures if possible, such as first aid and moving the victim from the danger zone. At the same time, keeping the situation calm and ensuring clear communication are key to maintaining safety.

After an accident, conducting a review to determine the cause and apply measures to prevent similar incidents in the future is important to enhance occupational safety. Everyone on the team needs mental support and care after the accident to ensure the situation returns to normal safely and effectively.